Refund policy

Return & Refund Policy

At Rashemi, we want you to shop with confidence. If something isn't right with your order, we're here to help.

1. Our 30-Day Return Policy

We accept return requests within 30 days of delivery. If your order contains multiple items delivered separately, the 30-day period begins when the last item in your order is delivered.

To be eligible for a standard return, your item must:

  • Be unused and in its original condition.

  • Include all accessories, components, and complimentary items that came with the product.

  • Be returned with its original packaging where reasonably possible.

  • Be accompanied by proof of purchase or an order number.

Please contact us before sending an item back. Returns sent without contacting our support team first may be delayed.

2. How to Request a Return

To start a return, email us at:

rashemitravel@gmail.com

Please include:

  • Your order number.

  • The product you wish to return.

  • A brief explanation of your return request.

  • Photos if your item arrived damaged, defective, or incorrect.

Our customer support team will review your request and provide further instructions, including the appropriate return address.

Please do not send your return to the address on the original shipping label unless we specifically instruct you to do so.

3. Return Shipping Costs

Changed Your Mind?

If you wish to return an item because you changed your mind, ordered the wrong product, or no longer need it, you are responsible for arranging and paying for return shipping.

We recommend using a tracked shipping service and keeping your shipping receipt until your return has been processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

If we confirm that the issue is due to a product defect, shipping damage, or an error with your order, Rashemi will cover the return shipping costs.

Depending on the circumstances and product availability, we will arrange an appropriate replacement or refund at no additional return-shipping cost to you.

Please contact our support team before returning a damaged or incorrect item so we can provide the correct instructions.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

The time it takes for the funds to appear in your account depends on your bank or payment provider.

For standard change-of-mind returns, original shipping charges are generally non-refundable, unless otherwise required by applicable law.

If your return concerns a confirmed damaged, defective, or incorrect item, we will resolve the issue without charging you for the necessary return shipping.

5. Exchanges and Replacements

If you would like a different color, size, or product, please contact our support team.

Exchanges are subject to product availability. For change-of-mind exchanges, the customer may be responsible for return shipping.

If you receive a confirmed damaged, defective, or incorrect item, we will help arrange an appropriate replacement or refund.

If a replacement is unavailable, we will discuss the available refund options with you.

6. Items That Cannot Be Returned

Standard change-of-mind returns may be declined if an item has been used beyond what is reasonably necessary to inspect it, has been damaged after delivery through customer use, or is missing essential components.

These conditions do not limit your rights if an item arrives defective, damaged, or incorrect.

Any additional product-specific return restrictions will be clearly communicated where applicable.

7. Missing, Damaged, or Incorrect Orders

Please inspect your order when it arrives.

If you notice shipping damage, a product defect, missing items, or an incorrect product, email rashemitravel@gmail.com with your order number and a description of the issue.

Photos of the product and packaging can help us investigate and resolve the problem more efficiently.

We will review the situation and work toward an appropriate solution.

8. Customer Support

If you have any questions about returns, exchanges, refunds, or your order, please contact:

Rashemi Customer Support
Email: rashemitravel@gmail.com
Website: https://rashemi.com

We are committed to handling return requests fairly, transparently, and professionally.

9. Your Legal Rights

Nothing in this policy limits any mandatory consumer rights or protections available to you under applicable law. Where applicable law provides greater rights or protections, those rights will take precedence over this policy.